Last Updated: March 1, 2026
1. Introduction
AWI IPTV ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our IPTV subscription service and website (awifilm.com).
Our Commitment: We collect minimal data necessary to provide our IPTV service. We do NOT sell your personal information to third parties.
By using our services, you consent to the collection and use of information as described in this policy. If you disagree with any part, please discontinue use of our services.
2. Information We Collect
2.1 Information You Provide
When you subscribe to AWI IPTV or contact us, we may collect:
- Contact Information: WhatsApp number, email address (if provided)
- Account Information: Username for IPTV service
- Payment Information: Transaction reference (we do NOT store credit card details)
- Communication Data: Messages exchanged via WhatsApp for support
2.2 Information Collected Automatically
When you visit our website or use our service:
- Technical Data: IP address, browser type, device information
- Usage Data: Pages visited, time spent, click patterns
- Connection Data: IPTV app connections (for service provision)
2.3 Cookies & Tracking
Our website uses cookies to:
- Remember your preferences
- Analyze website traffic (Google Analytics)
- Improve user experience
You can disable cookies in your browser settings, though some website features may not work properly.
3. How We Use Your Information
| Purpose |
Data Used |
Legal Basis |
| Provide IPTV service |
Account info, contact details |
Contract performance |
| Customer support |
Contact info, communication history |
Contract / Legitimate interest |
| Process payments |
Transaction references |
Contract performance |
| Service improvements |
Usage data, feedback |
Legitimate interest |
| Security & fraud prevention |
IP address, connection data |
Legitimate interest |
| Marketing (if opted-in) |
Contact info |
Consent |
4. Data Sharing & Third Parties
We May Share Data With:
- Service Providers: Hosting providers, analytics services
- Payment Processors: To complete transactions (they don't receive your personal data)
- Legal Authorities: When required by law or to protect our rights
We Do NOT:
- Sell your personal data to third parties
- Share your information for third-party marketing
- Use your data for purposes other than described in this policy
Third-Party Services: Our website may contain links to other websites (e.g., WhatsApp). These have their own privacy policies that we encourage you to review.
5. Data Security
We implement security measures to protect your information:
- Encryption: Data transmitted via HTTPS/SSL
- Access Controls: Limited employee access to personal data
- Secure Servers: Protected infrastructure for IPTV service
- Regular Updates: Security patches and monitoring
Your Responsibility: Keep your IPTV credentials secure and don't share them with others. We're not responsible for unauthorized access due to credential sharing.
6. Data Retention
We retain your data for the following periods:
- Account Data: Duration of subscription + 6 months after expiration
- Support Communications: Up to 2 years for service quality
- Transaction Records: As required by applicable law (typically 6-7 years)
- Website Analytics: Aggregated data retained indefinitely; individual data for 26 months
After these periods, data is securely deleted or anonymized.
7. Your Rights (GDPR & Global Privacy Laws)
Depending on your location, you may have the following rights:
Your Rights Include:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: For processing based on consent
How to Exercise Your Rights
To exercise any of these rights, contact us via:
We will respond within 30 days. We may need to verify your identity before processing requests.
8. International Data Transfers
Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses with service providers
- Adequacy decisions where applicable
- Appropriate security measures regardless of location
9. Children's Privacy
AWI IPTV services are intended for users 18 years and older. We do not knowingly collect data from children under 18. If you believe a minor has provided us with personal data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Modified" date. Significant changes will be communicated via our website or WhatsApp.
We encourage you to review this policy regularly.
11. Contact Us
For privacy-related questions or to exercise your rights:
We aim to respond to all inquiries within 2-4 business days.